477 Program Assistant I-IV

Program Assistant I-IV Job Description

POSITION TITLE: 477 Program Assistant I-IV

OBJECTIVE: Provide administrative, clerical, customer service, data entry, and program support services that are essential for the efficient operation of the Workforce Development Department. Assist clients, support staff, maintain records, ensure accurate documentation, facilitate communication, and support program compliance with Federal, Tribal, State, and BBNA requirements.

QUALIFICATIONS (Required at All Levels)

License / Certification

• Current Alaska Driver’s License
  •Current vehicle liability insurance

Computer Skills
•Microsoft Word, Excel, Outlook
•Keyboarding and data entry
•Ability to learn and utilize TAS and Workforce Development databases

Knowledge & Abilities
•Ability to maintain confidentiality
•Ability to communicate professionally with clients and staff
•Familiarity with Bristol Bay communities, people, and cultures
•Demonstrated ability to achieve Essential Job Results listed in Attachments I-IV

COMMON JOB RESULTS FOR EACH LEVEL
Protect Program Integrity and Client Privacy
By
•Following BBNA confidentiality policies.
•Protecting client information during and after employment.
•Maintaining ethical and professional standards.
•Ensuring records are secure and accessible only to authorized personnel.
Contribute to the Overall Team Effort
By
•Supporting Workforce Development staff to accomplish department goals
•Assisting with departmental projects.
•Adapting to changing priorities.
•Inventory and order office supplies as needed.
•Maintain and follow up on departmental ordering and check requests.
•Assist with travel planning and reimbursement documentation.
•Schedule teleconferences and virtual meetings.
•Assist with outreach and recruitment activities.
•Assist with monthly client communications.
Keep Management Informed
By
•Participating in Workforce Development meetings.
•Maintaining accurate records and documentation.
•Providing requested reports and updates.
•Communicating operational concerns promptly.
Travel In and Out of Region
By
•Participating in trainings and meetings as required.
•Representing BBNA professionally during travel.
•Following BBNA travel policies and procedures.
Monitor and Improve Program Quality
By
•Identifying barriers to efficient service delivery.
•Recommending improvements to processes and systems.
•Supporting department goals and objectives.
•Assisting with program compliance efforts.

REPORTS TO: Deputy Director
DUTY STATION: Dillingham